Terms of Service

Last updated 18 June 2026

These terms cover access to the Fennmoor service and this website. Using either means you accept them. If you are accepting for a company, you are confirming you have authority to bind it.

1. Who this is between

"Fennmoor" means Fennmoor, LLC, a California limited liability company with its place of business in El Segundo, California. "You" means the brand, retailer or individual using the service. If a signed agreement exists between us, its terms prevail over anything here that contradicts them.

2. What the service is — and isn't

We condition 3D models you publish and serve the resulting builds to your application through our viewer SDK. We are not a modelling tool, a storefront, a payment processor or a rights registry. We hold no inventory, no prices and no shopper accounts, and nothing here should be read as us taking responsibility for the commercial accuracy of what a shopper sees.

3. Early access

Access is by invitation while we are in early access. During that period we may add, alter, restrict or withdraw functionality, and we may bring your access to an end on reasonable notice. We will avoid surprises where we reasonably can, but do not put anything on this dependency that you could not unwind.

4. Your models and your content

Everything you publish stays yours — source models, textures, product metadata and the builds we derive from them. You grant us only what we need in order to run the service for you: to store your content, process it into derived builds, transmit those builds to your shoppers, and hold backups. That permission is limited to those purposes and it lapses once you delete the content.

Having the rights to what you publish is on you — including any depicted brands, materials or designs — as is making sure its distribution is lawful.

5. What you may not do with it

• publish content you do not have the rights to distribute, or that infringes anyone's intellectual property;
• distribute malware, or files crafted to exploit a client renderer or device;
• use the service to deliver anything other than the product content it exists to serve;
• run scans, probes or load tests against our systems unless we have agreed in writing;
• resell access, or hand keys to anyone outside your organisation.

If we have reasonable grounds to believe continued use puts the service or another customer at risk, access can be suspended immediately, with an explanation to follow as soon as we are able.

6. Keys

A key stands in for you. Don't ship one inside a binary or commit it to a repository, replace them when a person moves on, and write to security@fennmoor.tech the moment you suspect one is loose. What happens under a key is attributed to you until you tell us otherwise.

7. Availability

We try to keep the endpoint up and publish region health at /status. There is no contractual uptime commitment during early access. Build the client on the assumption that we will occasionally be unreachable — the SDK keeps what it has already fetched and will still open a view from cache, and you should let it.

8. Fees

Early-access participants pay nothing unless we have agreed otherwise in writing. Should we introduce charges, you get no less than 30 days' warning first, and you are free to stop using the service instead.

9. Confidentiality

Each of us will inevitably learn non-public things about the other. Neither will disclose them or put them to any use outside this relationship, for as long as they stay non-public.

10. Warranties

The service is supplied "as is". So far as the law permits, we exclude implied warranties including merchantability, fitness for a particular purpose and non-infringement, and we do not promise the service will be uninterrupted or free of defects.

11. Limits on liability

So far as the law permits, neither party is liable to the other for indirect, incidental, special or consequential loss, nor for lost profits, revenue, goodwill or data. Our total liability arising out of these terms is capped at the fees you paid us in the six months before the claim, or US$500 where you have paid us nothing. Nothing here limits liability that cannot lawfully be limited, including for fraud.

12. Indemnity

If a third party brings a claim because of what you published here, or because you broke section 5, you will defend us and cover the resulting damages and reasonable costs.

13. Ending it

Either of us may end this arrangement at any time. When it ends your access stops, and we delete your content within 30 days apart from backups that age out on their own cycle. Sections 4, 9, 10, 11, 12 and 14 carry on afterwards.

14. Governing law

These terms are governed by California law, setting aside its conflict-of-laws rules. Any dispute goes to the Superior Court of California for the County of Los Angeles, or to the United States District Court for the Central District of California, and both parties submit to those venues.

15. Changes and contact

We may revise these terms. Where a revision materially reduces your rights we give workspace administrators no less than 30 days' warning by email; carrying on after that date is acceptance. Anything to raise: legal@fennmoor.tech.